This week Sowmya Subramanian, Google's Director of Engineering for Search Ecosystem, announced that Google will include Page Performance Experience in its organic search ranking factors. This means that many of the techniques that I recommend to improve Conversion Rate Optimization, getting more sales once visitors get to your site, which are factors that heavily focus on … [Read more...] about User Experience Now Officially An Important Factor in Google’s Organic Search Results
Digital Marketing Articles (Archives)
Excellent Customer Service
Why Providing Excellent Customer Service, “Customer Delight”, is a Selling Tool Every Member of Your Staff Must Use Yesterday I was talking to the new owner of a hotel about the importance of setting up a room to delight the guest upon arrival. The conversation started as a discussion about upselling during the booking process: offering add-ons like champagne and … [Read more...] about Excellent Customer Service
Ecommerce Conversion Optimization – Get More Sales from Your Online Shop
Take advantage of the current surge in online shopping and get more sales from your online shop with these ecommerce conversion optimization tips. It’s important to regularly track the rate at which sales, or “transactions,” are made on your site in relation to the number of total sessions, total visits users make on the site. This is known as “ecommerce conversion … [Read more...] about Ecommerce Conversion Optimization – Get More Sales from Your Online Shop
Most Important Google Analytics Metrics to Track Engagement
You are trying new techniques to stay engaged with your customers and to gain prospective new customers, but are you keeping an eye on the most important Google Analytics metrics to track engagement with your audience in order to monitor how well your activities are working? When I undertake an audit of a business’s digital marketing channels, I ask for access to Google … [Read more...] about Most Important Google Analytics Metrics to Track Engagement
How to REALLY Engage Your Audience
You may be using a variety of techniques to communicate and keep in touch with your audience, but what does it take to REALLY engage your audience, ensuring that your efforts bring great results -- leads, sales, referrals, etc.? Get Your Timing Right.What are the best times to engage your audience for each platform chosen?Ensure consistency by scheduling dedicated time to … [Read more...] about How to REALLY Engage Your Audience